Refund Policy

Summary

• Cancel any time. Your plan stays active, and your credits stay usable, until the end of the billing period you paid for. You won't be charged again.
• Full refund within 7 days if the credits are unused. If you haven't used any of the credits from a payment, you can get all of that payment back within 7 days of it.
• Failed images cost nothing. If an image fails to generate, its credits return to your account automatically.

Subscriptions and cancellation

Plans are billed monthly in advance and renew automatically until you cancel. You can cancel from Billing in your account (or through Manage billing). After you cancel:

• no further payments are taken;
• your plan and the credits you already have stay available until the end of the current billing period;
• we don't refund the unused part of a month on cancellation, except as described below.

When you can get a refund

You can request a full refund of a payment (a first payment or a monthly renewal) if both of these are true:

1. you ask within 7 days of that payment, and
2. none of the credits granted by that payment have been used.

Otherwise the payment isn't refundable, because generating images costs us money as soon as you use credits. Where the law in your country gives you more rights, those rights apply.

If you paid a discounted first-month price, the refund is the amount you actually paid.

Failed generations

When a generation fails or times out, the credits it used are returned to your balance automatically. You don't need to contact us.

How to request a refund

Email support@moss-image.app from the email address of your account, with the date and amount of the payment. We reply within 3 business days.

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it. When a payment is refunded, the credits it granted are removed, and if it was your latest payment, your plan is canceled.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. When a payment is disputed, we remove the credits it granted and cancel the plan while the dispute is open.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. Changes don't affect payments made before them.